MADANG SUPPORT PAGE
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Food Preparations
We think not only about the taste of our meals but put the children’s health as our high priority. We prepare the food with purified & filtered water. All hygienic & cleaning steps are with products of company “ECOLAB” which ensures safety food preparations. Ecolab is the global leader in water, hygiene and infection prevention solutions and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources. We strictly follow the HACCP guidelines and the control system in terms of materials, production technology and hygiene.
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Food Allergies and Intolerances
KIDS MEALS PHUKET offers products with tree nuts, butter, dairy products, gluten and eggs. While we take all needed steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with peanut, tree nut, soy, milk, egg or wheat allergies. At KIDS MEALS PHUKET, we make every effort to identify ingredients that may cause allergic reactions for those individuals with food allergies. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. If there are any food allergies or intolerances KIDS MEALS PHUKET will try to modify the menus together with parents to suit the child's diet. All details must be discussed BEFORE you place an order to ensure the best quality of food for your children. Please contact our Chef directly adam@kidsmealsphuket.com if you have specific questions or concerns about any of our products or if you are looking to customize your meals. We can accommodate some special dietary requirements and food allergies.
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Food Storage & Reheating
Our frozen meals can be stored up to 3 months in the freezer (-12°C). If stored in fridge (4°C), it is best to consume within 3 days and always check the expiry date on the label. By steaming (recommended) or microwaving. Simply pop-out the meal to a suitable heating bowl and reheat it for 2 minutes or microwave for max 1 minutes with open lid container. Stir in-between heating (if needed) to make sure the heat is evenly distributed. Cool the pot to lukewarm and serve. For added aroma thaw the meal first and stir in a pre-heated pan for 10-15 seconds.
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Food Consumption
The food is suitable for direct consumption after warming time not more than 1 minute in microwave/on the stove or oven. Upon receiving it should be stored IMMEDIATELY in the refrigerator for up to the day indicated on the label. At the customer's request, the food can be delivered frozen for later use.
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Food Packaging
KIDS MEALS PHUKET Eco-friendly plastic packaging is made of materials in accordance with the specific requirements for materials and plastic objects intended for contact with food. All meals are packed in Eco-friendly plastic - Environmentally Degradable Plastic (EDP) 100% degradable containers with safety lid that meets all requirements for storage of food. Each food has a customized label with the described nutritional chart content of the respective dish, potential allergen items and the caloric values, and the expiration date. The paper bags we use are biodegradable and easy to recycle or compost. KIDS MEALS PHUKET is NOT responsible for: In case the client's actions lead to spoilage of the food and the consequences thereof. Consume the food later than the indicated label date. NOT informing us about any allergies or food intolerances before you place the order KIDS MEALS PHUKET is NOT responsible for situation in which: The client's actions lead to spoilage of the food and the consequences thereof. Consume the food later than the indicated label date. NOT informing us about any allergies and/or food intolerances before you place the order.
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Portions sizes according age
The subscription menus and individual meals from our shop listed as suitable for children from 9+ months to 12 months have portion size of 150g. The subscription menus and individual meals from our shop listed as suitable for children from 1+ year to 3 years have recommended portion size 210g. The subscription menus and individual meals from our shop listed as suitable for children from 3+ years up have recommended portion size of 270g. In case you wish to order larger amount , please do leave us a clear note when you place the order.
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Delivery for Subscriptions
Our subscription for weekly menus consist of 1 soup, 1 main and 1 healthy snack/dessert per day, offered as separately packed portion size of 150g, 210 or 270g according to your child’s age with exception of some snacks which are offered in pieces (for example healthy granola bite is offered as 3 pieces in one EDP container) Each EDP container has a customized label with the described nutritional chart content of the respective dish, potential allergen items and the caloric values, and the expiration date. Your daily menu will come with 3 EDP containers in a paper bag.
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Delivery for Individual Orders
Our individual items purchased from our online store have minimum quantity order of 6 portions separately packed. Each portion is separately packed in a EDP container of 150g, 210 or 270g according to your child’s age with exception of some snacks which are offered in pieces (For example our healthy cookies are offered as 6 pieces of cookies in 1 container; Minimum order is 6 containers of 6 cookies each= total 36 cookies). Each EDP container has a customized label with the described nutritional chart content of the respective dish, potential allergen items and the caloric values, and the expiration date. All items from our online store can be ordered fresh or frozen based on your personal request. Your order will come with EDP containers in a paper bag.
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Delivery Time for Subscriptions
For our subscription’s clients we delivery Mondays, Wednesdays, and Fridays. Meals for the weekend will be delivered every Friday. (Monday to Friday from 9:30am to 12:30pm) We are closed on Saturdays & Sundays. All food must be stored in refrigerated conditions IMMEDIATELY.
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Delivery Time for Individual Orders
All individual orders are delivered on Monday to Friday from 9:30am to 12:30pm. Meals for the weekend will be delivered every Friday. We are closed on Saturdays & Sundays. All food must be stored in refrigerated conditions IMMEDIATELY.
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Self- Pick up from Chalong Area ONLY
Self - Pick up is possible only during our business hours (Monday to Friday from 9:30am to 12:30pm) in Chalong. Refer to our exact address. We are closed on Saturdays & Sundays. All food must be stored in refrigerated conditions IMMEDIATELY. Please prepare your own cooler box and/or ice packs.
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Delivery General Notes
Make sure your phone is not on mute setting during delivery time (Monday to Friday from 9:30am to 12:30pm) When ordering home delivery, it is desirable to indicate all the features related to access to your address. You need to know that if you live above the 3rd floor and do not have an elevator, unfortunately we cannot serve you. In such a case, it will be necessary to work together to consider an alternative solution. Once an approximate delivery interval has been set, you need to be at the specified address, as we try to service everyone as quickly as possible, and we do not have the opportunity to delay more than 3 minutes. Unfortunately, if we are unable to contact you, our delivery team continues its route without the additional possibility of re-servicing it.
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What is our mission?
Our mission is to produce delicious and at the same time exceptionally clean food for the most important people in this world- our kids. Kids Meals Phuket is the first and only one bespoke company in Phuket offering nutritious, ready-to-go and kid approved children food from 9+ month up. We strive to offer the highest quality of the services to our clients. Our desire and goals are to take over the time-consuming cooking process from parents and make daily life easier for all families. We produce kids’ food, compliant with all requirements, regulations and norms concerning healthy children's nutrition.
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What makes our meals so good?
The subscription menus and all individual meals we offer are fully tailored to the healthy diet of your children, their age and their caloric intake needs. Through specialists in the field of nutrition and a precise selection of products our KIDS MEALS PHUKET are made only with high quality ingredients also including superfood such - chickpeas, red lentils, edamame, chia, amaranth, quinoa as for your children. All creative recipes are created and selected by our professional le cordon bleu Chef Adam Goodman with NO GMO, NO MSG, NO SUGAR, NO PRESERVATIVES, NO ADDITIVES AND NO and are present in every weekly menu. Fruits and vegetables are used are fresh and varied in our tasty menus. Jams and compotes or artificially flavored or sweetened products are NOT used. The use of salt is reduced to the minimum regulatory requirements for baby and child nutrition. The dishes use entirely fresh spices and some dry herbs, ghee which contribute to the better taste and health of your children.
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What is our vision?
we help parents to provide healthy, delicious and ready-to-eat kids meals delivered to your door. Save time and spend it with your family and not in the kitchen cooking! Creative and tasty menus with no gmo, no msg, no sugar, no preservatives, no additives and no colouring - prepared by a professional le cordon bleu chef. We offer a variety of nutritious meals for ages 9+ months and up. Flexibility to choose from our subscription plans or customize your own meals by buying directly from our online store. Our packaging is 100% degradable, recyclable, microwavable and dishwasher friendly.
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What is our request for ethical conduct
KIDS MEALS PHUKET is lucky to work with exceptional professionals who observe good manners, polite behavior, and complexity, but sometimes does not respond in the same way. Thank you in advance: Self - Pick up time and delivery is possible only during our business hours (Monday to Friday from 9:30am to 12:30pm) Do not force the driver to wait, as this will deprive another baby feeding time. Make sure your phone is not on mute setting during delivery time (Monday to Friday from 9:30am to 12:30pm) Treat the delivery team the same way they treat you Do not use them for other activities such as a taxi driver or delivery of a purchase from a nearby store.
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Subscription Menus 9+ Months up to 1 Year
Meals for lunch, dinner and afternoon snack with a 2 week rotation cycle Three course menu – a soup, a main course, and a healthy snack. The soup and the main course are soft foods or textured meals or 100% puree soup and puree main course are also available upon request. We use only recommended salt quantity and moderated spice amounts in the recipes.
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Subscription Menus 1 Year up to 3 Years
Meals for lunch, dinner and afternoon snack with a 2 week rotation cycle Three course menu – a soup, a main course and a healthy snack; Suitable for kids from 1 year up to 3 years. Meals consist of gluten, superfood, cow milk and dairy products. We use only recommended salt quantity and moderated spice amounts in the recipes; The use of salt is reduced to the minimum regulatory requirements for baby and child nutrition. The dishes use entirely fresh spices and some dry herbs, ghee which contribute to the better taste and health of your children. A wide variety of recipes with all needed nutritional values; Recommended portion size for age group is 210g.
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Subscription Menus 3+ Years and up
Meals for lunch, dinner and afternoon snack with a 2 week rotation cycle Three course menu – a soup, a main course and a healthy snack; Suitable for kids from 3 years up to 7 years; The use of salt is reduced to the minimum regulatory requirements for baby and child nutrition. The dishes use entirely fresh spices and some dry herbs, ghee which contribute to the better taste and health of your children. Meals consist of gluten, superfood, cow milk and dairy products. A wide variety of recipes with all needed nutritional values; Recommended portion size for age group is 270g.
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Which ingredients do I have to introduce my child's diet first before I order KIDS MEALS PHUKET?
It is necessary for the child to be fed with all the ingredients of the food prepared from KIDS MEALS PHUKET according to his age group. The customer can see the composition of the food by looking at our weekly menu. It is the parent’s duty to monitor the menu and assess whether the ingredients used in the food are suitable for his child, given that they have already been introduced into his diet. The child must be fed: Chicken, Turkey meat, Lamb meat, Beef meat, Pork meat, Fish, Butter, Cheese, Cottage cheese, Eggs, Dairy Products, Gluten & Nuts
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How can I order from KIDS MEALS PHUKET?
To register, you need to fill in the online order form through our OFFICIAL website, providing us with the necessary information so that we can fulfill your order. We accept orders ONLY directly trough our website 48 hours in advance not later than 4:30pm. The food must be paid in advance via bank transfer or Paypal and we need to have proof of payment before first delivery or self-pick up. KIDS MEALS PHUKET reserves the right to change the menu without notice in unforeseen circumstances.
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How to place an order?
We require following data: 1. Type of menu according to age of your child 2. Food Amount (in case different that the recommended) 3. Exact address and mobile number 4. For which dates or period, you are requesting the menus 5. Clear indication if any allergies or food tolerances are present 6. Read carefully and agree to our terms & conditions
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What do I do upon receipt of my last order?
Upon receipt of the last food on the last day of the requested delivery period, you can place the new order via our website if you wish to continue receiving food. We accept orders ONLY directly trough our website 48 hours in advance not later than 4:30pm. The food must be paid in advance via bank transfer or Paypal and we need to have proof of payment before first delivery or self-pick up. KIDS MEALS PHUKET reserves the right to change the menu without notice in unforeseen circumstances
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Cancellation Policy for subscriptions
Short stop: At the customer's request for temporary suspension of delivery due to travel, illness, etc., the remaining paid menus are saved until the order is renewed and the subscription is increased by the number of paid menus. Example: If you have a subscription from 1.01 to 31.01 and must terminate from 5.01 to 8.01, at startup, these days are added to the subscription and the last date is increased from 31.01 to 4.02 to add the missed 4 days. If you miss a stop warning, the unaccepted menu is charged and is NOT refunded after the subscription expires. Final termination: If the subscription is finally terminated, the remaining amount of the unused requested food will be not refunded but you can use it as credit any time you wish to start the subscription again. When the customer has ordered a package (weekly or monthly) with a discount in the price, when we issue credit the amount paid, the regular price is considered, not the promotional one, because at the customer's request the requested package with a promotional price is canceled. If a stop warning is missed, no credit will be issued.
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Cancellation policy for individual orders from the online store
If you wish to cancel your order after it has been placed, we will issue you a credit valid for the next 30 days after the day you placed the order. No refund is possible!